A package tour is usually a combination of travel services bought as a package, for example flight & hotel or hotel & service, such as a formula ticket, diving course or car hire. Package tour can also be tailored according to the traveller's wishes.
A package tour is usually paid for in advance and organised by a responsible tour operator. A package tour will always include at least the travel and accommodation, or one of these together with some other significant travel service.
The travel agency must tell the traveller if this is a package tour. If it is a package tour it must be also mentioned in the booking confirmation.
See pages on "Package Travel" where you can find information about traveller's rights in common problem situations connected to package travel. Traveller's rights on a package tour are based on the Package Travel Act.
The Consumer Agency and the Association of Finnish Travel Agents have agreed on general package tour terms and conditions which apply to trips longer than 2 days and nights. The general package tour terms and conditions include cancellation rights, payments and compensation issues.
The tour operator can use other than the general package tour terms and conditions in special situations. These special terms and conditions must not be in conflict with the Package Tour Act.
In case problematic situations occur, it is advisable to familiarise yourself with the holiday terms and conditions before travelling.