The rights of the traveller depend on whether they have purchased a package tour or choose to travel independently.
A package tour generally consists of a pre-arranged combination of travel services purchased together, such as an all-inclusive holiday or a flight-hotel combination. In case of a package tour, the traveller is protected under general package tour terms and conditions from the moment of purchase until the end of the journey. These include the right to cancellation and the right to receive assistance in problem situations. The travel organiser is responsible for the services that constitute the package, such as transport and accommodation.
Otherwise any complaints regarding transport and other services must be lodged with the company providing the services. Traveller’s rights concerning public transport vehicles depend on the mode of transport in question.
Travel agent register (check the reliability of your service provider)
Rights of flight passengers (The European Consumer Centre Finland)
Bus and coach services
Ship and ferry traffic