For information related to a subscription, look at the contractual conditions provided by your operator, these define the rights and obligations of the parties. Your subscription’s contractual conditions will show the procedures and your rights in cases of fault or delay, when contractual conditions are being changed as well as the consequences of not paying a bill.
These pages give you instructions on how to act in the most common problem situations that a telephone or broadband subscriber may come across.
Obtaining a subscription Terminating a subscription Bundled contract Delayed delivery Functional problems and service interruptions Invoicing Customer service