Contacts

Consumer advice, complaints and arbitration

Consumer advisors give You guidance and help in mediating disputes. By phone service is given in Finnish and Swedish.
National phone number for consumer advisory services is: 071 873 1901 (in Finnish) or
071 873 1902 (in Swedish). Cost of the call is local network charge/mobile network charge.
Consumer advisory services

Information for companies

Advice for companies concerning consumer rights, tel. +358 10 19 4675, Tue – Thu at 10 – 12.
Webbsite for companies
Forms and sample securities for operators.  Companies that organise or supply package travels must register themselves in the register of package travel traders.
Information on the Services Directive. The Finnish Consumer Agency performs the tasks assigned to the administrative contact points in the Services Directive. 

Monitoring and opinions

The Consumer Agency monitors a number of laws that protect the consumer on the market. You can file a complaint about inappropriate marketing, unreasonable terms of a contract, contract modification or breach of good debt collecting.
Advice concerning consumer rights, tel. +358 10 19 4675, Tue – Thu at 10 – 12.
Contact form
Feedback form Send us your opinions and thoughts (no response will be given).

Media services

Press Officer Laura Salmi, tel. +358 10 19 4672. 

The Kuluttaja magazine (in Finnish)

Sub-editor +358 10 19 4673. 

Website feedback

We appreciate any feedback on the Consumer Agency’s web services, corrections suggestions, reports on broken links etc.
Feedback form

Registrar´s office

The Registrar´s office of Consumer Agency