Consumer Agency

Postaddress  
Haapaniemenkatu 4 A, Box 5, 00531  Helsinki
On the map

Telephone 
Switch, tel. +358 10 19 4700
Telefax +358 9 876 4398
Registrar’s office, tel. +358 10 19 4677
Advice concerning consumer rights on Tue–Thu at 10–12, tel. +358 10 19 4675

E-mail
posti@kuluttajavirasto.fi

Consumer Advisory Services help and arbitrate

Are you seeking a redress for a defect in a good or service? Is a product that you ordered late? Are you being charged for an invoice that you have already paid?

Advice tel.  +358 71 873 1901, Mon–Fri at 9–15

Consumer advice branches

The Consumer Agency monitors and has its say

The Consumer Agency monitors a number of laws that protect the consumer on the market. You can file a complaint about inappropriate marketing, unreasonable terms of a contract, contract modification or breach of good debt collecting.

Advice on consumer rights, tel. +358 10 19 4675, Tue–Thu at 10–12
Contact form

Media services

Press Officer Laura Salmi, tel. +358 10 19 4672

Registration

Companies that organise or supply package travels must register themselves in the register of package travel traders.

Forms and sample securities for operators 

The Kuluttaja magazine (in Finnish)

Sub-editor +358 10 19 4673

Feedback

Send us your opinions and thoughts (no response will be given). 

Feedback form

Website feedback

We appreciate any feedback on the Consumer Agency’s web services, corrections suggestions, reports on broken links etc.

Feedback form