Contacts

Consumer advice, complaints and arbitration

Consumer advisors give You guidance and help in mediating disputes. By phone service is given in Finnish and Swedish.
National phone number for consumer advisory services is: 029 553 6901 (in Finnish) or
029 553 6902 (in Swedish). Cost of the call is local network charge/mobile network charge.
Consumer advisory services

Information for companies

Advice for companies concerning consumer rights, tel. +358 29 505 3002, Tue – Thu at 10 – 12.
Webbsite for companies
Forms and sample securities for operators.   Companies that organise or supply package travels must register themselves in the register of package travel traders.
Information on the Services Directive. The Finnish Consumer Agency performs the tasks assigned to the administrative contact points in the Services Directive.  

Notification to the Finnish Consumer Ombudsman

Please report any consumer rights issues to the Consumer Ombudsman. The messages are stored in the information system. The Consumer Ombudsman uses the messages in the selection of supervised targets with notable significance to consumers or with often reported problems.
Form – notification to the Consumer Ombudsman (in Finnish)

Media services in consumer affairs

Tel. +358 29 505 3008. 

The Kuluttaja magazine (in Finnish)

Editorial staff