Unfortunately we cannot guarantee service in English.
Postaddress Haapaniemenkatu 4 A, Box 5, 00531 Helsinki On the map
Telephone Switch, tel. +358 10 19 4700 Telefax +358 9 876 4398 Registrar’s office, tel. +358 10 19 4677 Advice concerning consumer rights on Tue – Thu at 10 – 12, tel. +358 10 19 4675.
E-mail posti@kuluttajavirasto.fi
Are you seeking a redress for a defect in a good or service? Is a product that you ordered late? Are you being charged for an invoice that you have already paid?
Unfortunately we cannot guarantee service in English. By phone service is given in Finnish and Swedish. Advice tel. +358 71 873 1901, during summertime 21.6. - 6.8. Mon – Fri at 10 – 14 (normally at 9.00 - 15.00). Consumer advice branches
The Consumer Agency monitors a number of laws that protect the consumer on the market. You can file a complaint about inappropriate marketing, unreasonable terms of a contract, contract modification or breach of good debt collecting.
Advice on consumer rights, tel. +358 10 19 4675, Tue – Thu at 10 – 12. Contact form
Press Officer Laura Salmi, tel. +358 10 19 4672.
Companies that organise or supply package travels must register themselves in the register of package travel traders. Forms and sample securities for operators
Sub-editor +358 10 19 4673.
The Finnish Consumer Agency performs the tasks assigned to the administrative contact points in the Services Directive. More information on the Services Directive palveludirektiivi@kuluttajavirasto.fi
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