Consumer advice - Consumer Agency

You are here: Frontpage › Consumers Consumer advisory services Help for problems with purchasing Do as follows: Check your rights on our website. See sections Consumer rights and Frequently Asked Questions. File a complaint with the business and try to reach an agreement. Forms for filing a complaint » If the dispute cannot be settled, the Consumer Advisory Service will help you to take the matter further. Contact an advisor » If your problem is shared by a larger number of consumers, you can also file a complaint with the Consumer Agency. Current issues: 14/03/2013 Amended Debt Collection Act improves consumer position The Consumer Ombudsman is satisfied with amendments to the Debt Collection Act, which will enter into force on 16 March 2013. The amended Act will... 15/11/2012 Written agreements would prevent many renovation disputes Buying renovation services can cause unnecessary trouble if the parties do not explicitly agree on the project contents, price, time frame, and... 09/11/2012 Air Finland compensation claims nearly processed By the end of December, the Finnish Consumer Agency will send its decisions to all Air Finland’s customers who have filed a claim for compensation. Read more in the archive	Consumers Cars Children as consumers Contract Customer service Defects and delay Distance selling (online, postal and telephone selling) Door-to-door selling Financial Housing Marketing and advertising Price Right to return / cancelling a purchase Scams Second-hand goods Telephone and internet Travelling Warranty Making a complaint Consumer advisor Back to previous level Related topics О сделках заключенных с потребителем Related links www.econsumer.gov Portal for consumers to report complaints about online and related transactions with foreign companies.
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Consumer Agency, Haapaniemenkatu 4, Box 5, 00531 Helsinki, Finland Feedback