Browse our website for help on problems in consumer trade. There is a wealth of information on e.g. rectifying defects, agreements and making payments. Consumer rights Frequently Asked Questions
Try to reach an agreement with the business on compensation. You are invited to use our forms for filing complaints.
Instructions and forms for filing complaints
If the problem cannot be resolved, the consumer advisor assists and mediates in disputes between consumers and businesses.
Contact information and tasks of consumer advisors (service is given in Finnish and in Swedish; unfortunately we cannot guarantee service in English).