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Consumer advisory services

Press releases

18/06/2010

Finnair and regulatory authorities reached agreement on ash compensations
07/06/2010

Monitoring campaign of the Consumer Agency and Data Protection Ombudsman: Still illegalities with instant loans
27/05/2010

Market Court delineates the continuation of fixed-term mobile phone contracts
25/05/2010

Consumer Agency and the Ombudsman for Equality: Barbers and hairdressers must abandon gender-based pricing
11/05/2010

Significant price differences in waste management services
10/05/2010

Consumer advisory services swamped with renovation complaints
04/05/2010

A single tree will not save the world - Advertisers must keep their environmental promises
23/04/2010

Airlines bound by duty to take care of their customers regardless of ash cloud
16/04/2010

Flight ban – Passengers entitled to receive a refund or to reschedule their flight
17/03/2010

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How to deal with consumer problems

Browse our website for help on problems in consumer trade. There is a wealth of information on e.g. rectifying defects, agreements and making payments.

Consumer rights
Frequently Asked Questions

Palaa edelliselle tasolle

Try to reach an agreement with the business on compensation. You are invited to use our forms for filing complaints.

Instructions and forms for filing complaints

Palaa edelliselle tasolle

If the problem cannot be resolved, the consumer advisor assists and mediates in disputes between consumers and businesses.

Contact information and tasks of consumer advisors (service is given in Finnish and in Swedish; unfortunately we cannot guarantee service in English).

Palaa edelliselle tasolle

HELP FROM OTHER AUTHORITIES

If the problem you are faced with is not covered on our website, check whether the matter falls under the jurisdiction of another authority.

European Consumer Centre, Finland
The European Consumer Centre Finland specializes in providing information on consumer protection in the EU as well as advice and assistance with crossborder complaints.
Money and debt adviser
The Money and Debt Adviser is a free municipal service. Adviser aids overindebted people in debt settlements.
Consumer Disputes Board
The Board issues recommendations concerning disputes involving consumer and housing transactions
The Finnish Consumers' Association
Promotes the interests and rights of consumers.
Securities Complaint Board
The Securities Complaint Board offers consultative advice.
Legal aid
Legal aid is there to give individuals the possibility to obtain assistance for legal matters.
Judicial system in Finland
The judicial administration provides legal security. Legal security is a fundamental right of the people.
Food control
Municipal food control authorities carry out inspections of food premises, labelling and food hygiene.

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