Goals: - a company stops or changes the illegal marketing practice or use of the unfair contract term - companies have a resource for overall improvement of their business operations and customer service - looks toward the future, aiming at problem prevention; all the customers of a company benefit from the final outcome Authorities: Finnish Consumer Agency/Consumer Ombudsman - supervises the legality of marketing, contractual terms and debt collection, and thus may (intervene in particular cases, negotiate regarding standard contract terms, compile sector-wide or subject-specific instructions) - guide businesses - guide consumers - assist consumers in court, methods (significant individual cases, group complaints or class action)
Goals: - compensation for defective good or product (repair, replacement, price reduction or cancellation of the transaction) - aims at redress when a defect has occurred Authorities: Municipal consumer advisers - arbitrate disagreements between consumers and businesses concerning a defect in a product or service Consumer Complaint Board - issues recommendations for the resolution of individual disputes