The Finnish Consumer Agency has a broad scope of responsibility, including virtually all consumer products (goods and services) and all stages of business activity (manufacturing, importing, marketing, sales, contract terms, maintenance, servicing, compensation for defects, billing, payments, collection, debts, environmental issues).
The most significant goals and values mandated by legislation that are meant to be protected through monitoring and promoted through communication and exerting the Agency's influence include
Education and outreach are also tasks assigned to the Consumer Agency by law. The goal is to produce information that makes product choices and daily life as a consumer easier. The Consumer Agency supports consumer education; conducts and sponsors investigations, comparisons and tests; and publishes the Kuluttaja magazine for consumers. It maintains several Internet services that offer guidance both to entrepreneurs and consumers.
The Consumer Agency provides guidance and training for State Provincial Offices, financial and debt advisers, and consumer advisers.
A course of action combining different methods
In addition to traditional methods (negotiations, sanctions), supervision is carried out by numerous means of communication, cooperation and exerting influence. Supervision aims not only to ensure that laws are followed, but also to safeguard and strengthen consumers’ position in society.