Consumer rights

In door-to-door selling the customer must always be provided a legally mandated door-to-door selling document

The deed of sale may also serve the function of a door-to-door selling document if it is sufficiently clear and meets the legal requirements for a door-to-door selling document.

The door-to-door selling document must be provided to the customer at the latest when they take delivery of the product or the first shipment of goods. In door-to-door selling of services the door-to-door selling document is provided when the service contract is signed.

If the customer is not provided with a door-to-door selling document, the contract is not considered legally binding.

If a door-to-door selling document is not provided, the customer must notify the business within one year of the contract not being legally binding. However, if the business provides the customer with a door-to-door selling document before the customer appeals to the contract not being legally binding, the 14-day withdrawal period shall be counted from the date the door-to-door selling document is received.

The door-to-door selling document must conform to the official model and it must include the following:

  • date
  • the name and address of the business
  • the product or service sold
  • the price and other contractual terms
  • the customer's right to withdraw and instructions for how to exercise this right.

 

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