The consumer is entitled to expect customer service from a business after a transaction and agreement has already been concluded.
Customer service includes the business
Consumers should give businesses feedback on good and bad customer service. Based on this feedback, businesses can effectively improve their methods of operation. A responsible business listens to its customers.
Customers may file complaints with businesses regarding inadequate customer service and demand compensation for damages for any financial costs incurred. For instance, if a business does not provide a free-of-charge channel for filing complaints, the consumer may demand compensation for the costs of filing a justified complaint afterwards.
Complaints can be filed and feedback can be provided to businesses by calling their customer service number, by filling out a form on their Internet website or by sending them a free-form e-mail or letter.
Take advantage of the template form in giving feedback Fill out the enclosed template form (in Word format) and save it on your computer or print it out prior to filling it out. Send the filled out form to the business in question as an e-mail attachment or by traditional post. Forms in PDF format can only be printed and filled out manually.
If the business has provided a customer service form on its website, you may copy and paste the information you have entered into the enclosed template form.
The marketing provisions of the Consumer Protection Act cover both marketing and the customer relationship, i.e. the actions of a business after a transaction or agreement has been concluded. A company is in breach of law if consumers are denied a genuine opportunity to file complaints and contact the business in cases of defects.
Reports on marketing activities that are in breach of law may be filed with the Consumer Ombudsman.