First, always contact the company and business from which you purchased the good or service by phone, e‑mail or mail. Submit the complaint as soon as possible after noticing the defect.
You can submit a complaint by calling the company's customer service line, filling out a form on the company's website, or sending a free-form e‑mail or letter.
Complete the form and save it to your computer, or print the form before filling it out. Send the completed form to the company as an e‑mail attachment or through the regular mail. Make a copy of the complaint for yourself.
If the company has a customer service form on its website, you can copy the information from the template into it.
If you do not receive a reply from the company or cannot resolve the matter with the company, do not let the matter rest. Personalized advice, instructions and arbitration assistance are available from a consumer adviser.