If you lose your mobile phone or its SIM card, contact your own mobile phone operator immediately. In the event of theft, also report the case to the police.
Report the theft to the operator and to the police. If you want to block not only the subscription but also the use of the phone itself, send a copy of the police report to the operator. The operator can then close the phone. Give the phone’s IMEI code with the report.
File a claim with your insurance company.
DNA customer service Elisa customer service Sonera customer service Consumer advisors
The Consumer Agency’s consumer sales site The Finnish Self-regulatory Committee for Premium Rate Services Information Security Guidelines for Mobile Phone Users Save the Children Information on copyright Finnish Communications Regulatory Authority, communications services for consumers