When a product has a defect that falls within your liability, negotiate with the customer to find a suitable method of compensation. Also remember to compensate the customer for costs arising from the defect (expenses and damages).
Trying to repair the product is always possible, if it can be expected to be done within a reasonable time.
If repairing the product is not possible or it would incur unreasonable costs, the product can be replaced. The quality and price of the new product must correspond with that of the defective product.
The price discount must reflect the extent of the defect. A price discount can be used to compensate for minor defects such as a superficial defect on a home appliance.
If the defect is not of a minor nature and can't be compensated for in other ways, the customer may demand cancellation of the sale. Debts can be considered minor e.g. when the product can be repaired quickly and easily or it has a superficial defect.
The seller must also compensate the customer for expenses incurred from the defect, such as:
No compensation needs to be paid for emotional distress