The Finnish Consumer Agency and consumer advisors have been contacted because of a magazine publisher. Even though subscribers have failed to receive any issues or have only received some of the issues of the subscription period they have nevertheless been sent an invoice for the issues. Invoices have also been sent to consumers who have cancelled their subscription.  

For more than a year, Eafons Oy has had an announcement on its website stating that the magazines it publishes are behind schedule. According to the company’s website, this is due to a mix-up of the subscriber register and the invoicing system, which the company has reported to the police. The subscription terms and conditions are not displayed on the website. 

It has proved difficult for consumers to clarify the matter because they have not been able to contact the company’s customer service and the company has not reacted to the requests of the Finnish Consumer Ombudsman to provide an explanation. As a result, consumers have been urged to report the company’s activities to the police.

KUV/726/41/2012