8/2012

04/01/2013
EDITORIAL
Consumers must be given more genuine choice
04/01/2013
New district heat pricing system unfair to consumers
04/01/2013
Improved rights for passengers travelling by sea
04/01/2013
Maximum length of fixed-term contracts must be shortened
04/01/2013
Consumers affected by retail trade concentration
04/01/2013
Consumer perspective important in copyrights policy
04/01/2013
Comprehensible information about investment products needed
04/01/2013
Level of national protection should be safeguarded in the insurance market
04/01/2013
More international cooperation in supervision of instant loans
04/01/2013
ICPEN – 20 years of working for the consumers

7/2012

04/12/2012
EDITORIAL
Consumers plagued with half-finished services
04/12/2012
Column: Chasing the clouds
04/12/2012
Better processes for mobile phone subscription sales
04/12/2012
Confirmation of subscription type changes crucial
04/12/2012
Consumers can rescind all parts of a tied contract
04/12/2012
Consent to direct marketing can be withdrawn
04/12/2012
A misleading broadband subscriptions marketing campaign
04/12/2012
A consumer-centred switch to high definition technology
04/12/2012
Residents’ position as a communication services user must be secured
04/12/2012
Bill itemisation provisions must not be watered down
04/12/2012
New act has cooled down the telemarketing of subscriptions
04/12/2012
Stricter requirements for electronic identification

6/2012

02/11/2012
EDITORIAL
The position of the Consumer Ombudsman secured
02/11/2012
Improvement in the telemarketing of natural products
02/11/2012
Consumers must be informed of the connecting calls prices
02/11/2012
Passengers who are denied boarding entitled to compensation
02/11/2012
TV-shop commercials must follow the telemarketing rules
02/11/2012
New refund system caused confusion
02/11/2012
Clear rules for parking control in private areas
02/11/2012
A call for reasonably priced vehicle inspection services
02/11/2012
Better online access to music in the EU
02/11/2012
An index clause may lead to price increases
02/11/2012
Efforts to combat online fraud reported to the ICPEN

5/2012

25/09/2012
EDITORIAL
Looking at money matters
25/09/2012
Instant loans marketed to the young as a way to good life
25/09/2012
Marketing credits with inadequate information
25/09/2012
Infrequent users of online banking services must be contacted by letter
25/09/2012
Unreasonable contractual penalty for a failure to pay a debt
25/09/2012
Unnecessary debt collection costs resulted in a court case
25/09/2012
A creditor has no right to charge professional debt collection fees
25/09/2012
Legislation update on instant loans and debt collection
25/09/2012
More detailed rules on the offering of payment services
25/09/2012
Changing the securities markets legislation making progress
25/09/2012
Commission’s attention to basic principles governing payment practices
25/09/2012
Key information on investment products must be harmonised

4/2012

27/07/2012
EDITORIAL
Finnish consumer policy on the right path
27/07/2012
Rules concerning the open bidding of flats should be laid down in the law
27/07/2012
The provisions on direct marketing apply to promotional games
27/07/2012
The Market Court prohibited Market Energia from continuing illegal marketing
27/07/2012
A fee-paying dating service marketed as free
27/07/2012
The Finnish Consumer Agency not fully convinced of the compensation fee model
27/07/2012
Restrictions on the marketing of alcoholic beverages should be introduced
27/07/2012
Updating of the Finnish Debt Collection Act making progress
27/07/2012
CPC network evaluating its activities

3/2012

19/06/2012
EDITORIAL
For better consumer protection
19/06/2012
Telemarketing of mobile phone subscriptions to be banned
19/06/2012
Finland’s first group complaint rejected
19/06/2012
The car branch reminded of how to use environmental claims
19/06/2012
The prospect of a huge jackpot provided an inappropriate attraction for consumers
19/06/2012
Invoicing for undelivered magazines investigated by the police
19/06/2012
Guidelines on consumer credits updated
19/06/2012
Finnish Consumer Protection Act to be updated
19/06/2012
The committee report on instant loans supported by the Finnish Consumer Agency
19/06/2012
Large number of position papers issued on communications services during the spring
19/06/2012
New EU consumer policy programme setting future trends

2/2012

19/04/2012
EDITORIAL
The Finnish Consumer Agency and Finnish Competition Authority may be combined
19/04/2012
The advertiser must demonstrate social responsibility
19/04/2012
Solutions sought to copyright challenges in the digital age
19/04/2012
World Championships prize dominates advertisement for throat pastilles
19/04/2012
Television company markets channel packages with little information to go on
19/04/2012
Information on cold weather restrictions for purchasers of smartphones
19/04/2012
Mobile phone navigation service options
19/04/2012
Excessive charges for postponing debt settlement date abolished
19/04/2012
New ways to monitor the Finnish Debt Collection Act proposed
19/04/2012
Telecoms need to tell consumers promptly about disruptions to the service
19/04/2012
Consumer mobility must be guaranteed in the information society
19/04/2012
Closer monitoring of house buying
19/04/2012
Drafting of EU’s consumer policy strategy makes progress

1/2012

29/02/2012
EDITORIAL
Working to safeguard the consumer’s operating environment
29/02/2012
Greetings from the new Director General
29/02/2012
Improvements in the consumer’s legal position in 2008-2011
29/02/2012
Consumer protection in communication services is making good progress
29/02/2012
Consumer protection in financial services is undergoing a period of change
29/02/2012
Strong consumer protection must be ensured for children and young people
29/02/2012
Consumer protection is also needed in environmental marketing
29/02/2012
Online trade of household electronics using unfounded claims of eco-efficiency
29/02/2012
District Court compelled a travel agency to make a refund
29/02/2012
Even a dream holiday must have a price
29/02/2012
Sharing good practices in the OECD
29/02/2012
Adjustment in conditions for cancelling a continuous subscription
29/02/2012
Misleading telemarketing of toothbrushes

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Responsible Editor-in-Chief: Päivi Hentunen  |  Editors: Milla Lahtinen, Laura Salmi, Outi Haunio-Rudanko |  ISSN 1796-5497  |  Mail to Editors