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Current issues 05/02/2010 Mobile operators sloppy in subscription telemarketing In addition to in-shop sales, teleoperators sell mobile and broadband subscriptions by phone. The Consumer Agency has found out that the provisions set by law are too often overlooked in telemarketing. 02/02/2010 Consumer Agency and Data Protection Ombudsman monitor the activities of instant loan companies During spring 2010, the Consumer Agency and Data Protection Ombudsman will carry out a co-operative monitoring campaign with the intention to determine how instant loan companies comply with the new regulations, which entered into force at the beginning of February. 21/01/2010 New label helps identify package travels The rights of travellers largely depend on whether the holiday they have purchased is a package travel or not. Now, package travels can be identified easily with the new Package Travel Label. 14/01/2010 Nordic Consumer Ombudsmen: Inadequate customer service in online trade a detriment to customer rights Nordic Consumer Ombudsmen have updated their guide concerning electronic commerce. One of the issues discussed is customer service: the better the customer service, the better protected the customers are. 09/12/2009 Safety of Christmas toys monitored for the 15th time: 20% of toys tested had severe safety flaws 50 toys were checked in the Consumer Agency’s traditional toy safety test. Of the toys tested in the Customs Laboratory, 27 met the set safety requirements. In 10 of the toys tested, grave safety flaws were detected, which is why these products will be recalled or repaired. This year, Christmas... 04/12/2009 Consumer Agency ends product safety surveillance and Tukes takes over On 1 January 2010, the Safety Technology Authority (Tukes) will be taking over the functions concerning product safety surveillance from the Consumer Agency. Despite this transfer, product safety will continue to be monitored as before. Read more in the archive	Themes Consumer education Consumer rights Product safety Scams Telephone and internet Housing Children as consumers Cars Purchases abroad Financial and debt advice Travelling HDTV - High Definition Television Back to previous level Keep up to date! Current Issues in Consumer Law is the Finnish Consumer Agency's web magazine for all those who want to keep up to date with the latest developments in consumer law and consumer policy. Read web magazine from here
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