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Current issues 28/07/2010 Finnair to compensate customers affected by volcanic ash EUR 20 per customer for telephone expenses Under an agreement between Finnair, the Consumer Agency and the Transport Safety Agency, Finnair will compensate customers affected by volcanic ash EUR 20 per customer for telephone expenses. The Helsingin Sanomat newspaper published erroneous information on 22 July 2010, suggesting that the... 23/07/2010 OECD: Policy makers must identify how consumers truly behave and make decisions The Consumer Policy Toolkit published today by the OECD highlights the importance of policy makers correctly identifying how consumers truly behave and make decisions. The latest research on consumer behaviour indicates that consumer decision making is often based on factors that are not... 30/06/2010 Over-indebtedness can begin already when the loan is took According to financial and debt counsellors replying to the Consumer Agency’s inquiry, loans are marketed too aggressively and granted too easily. 18/06/2010 Finnair and regulatory authorities reached agreement on ash compensations Finnair will cover the hotel accommodation costs of its customers who were stranded by the ash cloud according to the price level of the target country. In addition, meals, telephone costs, and transportation between the hotel and airport will be compensated. 07/06/2010 Monitoring campaign of the Consumer Agency and Data Protection Ombudsman: Still illegalities with instant loans A monitoring campaign conducted by the Consumer Agency and Data Protection Ombudsman indicates that many companies offering instant loans do not follow the relevant legislation. Authorities will intervene in the illegal policies that are used by these companies. 27/05/2010 Market Court delineates the continuation of fixed-term mobile phone contracts The Market Court has prohibited TeliaSonera from abusing an ambiguous and misleading clause regarding the continuation of mobile phone contracts. The company has failed to explicitly disclose to the customers that the contract will be automatically continued, unless specifically terminated by the... Read more in the archive	Themes Consumer education Consumer rights Product safety Scams Telephone and internet Housing Children as consumers Cars Purchases abroad Financial and debt advice Travelling HDTV - High Definition Television Back to previous level Keep up to date! Current Issues in Consumer Law is the Finnish Consumer Agency's web magazine for all those who want to keep up to date with the latest developments in consumer law and consumer policy. Read web magazine from here
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