1. Check your rights
 Advice to consumers
 Frequently asked questions
 
2. File a complaint with the business 
 Forms for filing a complaint 
 
3. If the dispute cannot be settled
 Contact an advisors
  
4. If your problem is shared by a larger number of consumers
 Complaint with the Consumer Agency

 Customer service
Make it easy for customers to give feedback and handle complaints appropriately.

 Marketing
Design adverts with care. Plan campaigns and discount sales carefully in advance.

 Price
Disclose the prices of your products and services in a clear and unambiguous manner.

 Liability for defects
As a business you are liable for defects in products and services. Get familiar with warranty issues and compensation practices.

 Terms of contract
Draft contract terms carefully and disclose them clearly to your customers.

 Payments and invoicing
Be familiar with the various methods of payment and the regulations governing invoicing.

 Distance selling
Inform customers openly of the terms of delivery and the right of return.