Consumer rights

Consequences of payment delays and actions to take

Debt collection process and recovery costs

The total amount of a bill the payment of which is due and which has not been paid grows constantly because the debtor must compensate any reasonable and necessary costs that the creditor has incurred during the course of debt collection. Generally, the costs accumulate in this order:

  1. interest on late payments, which accumulates all the time
  2. reminder payments
  3. payment request payments
  4. court handling fees
  5. costs of judicial proceedings
  6. enforcement fees

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Examples of accumulation of recovery costs

See how the recovery costs increase the total amount of an unpaid telephone bill or a payday loan.
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Payment arrangements

If you cannot pay by the due date, you can negotiate over a new payment plan – also when the bill has been transferred to a collection agency, taken to court or to be enforced through recovery proceedings.
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Complaints

If you think you have become a target of an unjustified debt collection, you can make a written complaint to the creditor about unclear or unfounded receivables.
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Payment default entry in credit history

Failing to pay a bill or a debt can create a record of non-payment in your credit history and thus complicate your life in many different ways.
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27/03/2013