Consumer advisor - Consumer Agency

You are here: Frontpage › Consumers › Consumer advisor Consumer advisory services Contact the consumer advisor, if the problem can't be resolved otherwise Consumer advisors give you guidance as well as help in mediating disputes. Consumer advisory services are free of charge. You can contact the consumer advisor by phone or at their local offices. To facilitate the faster resolution of disputes, first try to negotiate with the seller. Consumer advisors give guidance in Finnish and Swedish. Therefore persons wishing to consult an advisor in some other language must get an interpreter at their own expense. National phone number for consumer advisory services: 071 873 1901 (in Finnish) or 071 873 1902 (in Swedish) Advisors are on call at the national phone number during summertime on weekdays from 10:00 to 14:00, after summertime from 9:00 to 15:00. Cost of the call: local network charge / mobile network charge. The quickest way of getting an answer to your problem is to contact the advisory services by phone. If you prefer a personal contact, you can make an appointment with an advisor via the national phone number for consumer advisory services. Consumer advisor offices The tasks consumer advisors The consumer advisor assists consumers and mediates disputes between consumers and businesses provides consumers and businesses with information on consumer rights and responsibilities, including matters related to compensation for defects, agreements and making payments. Housing matters: gives counsel on problems related to housing and real estate transactions Consumer advisors do not handle disputes between private individuals, such as selling/buying second-hand cars disputes between businesses disputes between a housing company and a tenant transactions related to shares or other securities matters related to national or municipal services If disputes can't be resolved If a dispute fails to get settled, the consumer advisor can assist in filing a complaint with the Consumer Disputes Board. The Consumer Disputes Board gives recommendations for resolving disputes	Consumers Cars Children as consumers Contract Customer service Defects and delay Distance selling (online, postal and telephone selling) Door-to-door selling Financial Housing Marketing and advertising Price Right to return / cancelling a purchase Scams Second-hand goods Telephone and internet Travelling Warranty Making a complaint Consumer advisor Back to previous level HELP FROM OTHER AUTHORITIES If the problem you are faced with is not covered on our website, check whether the matter falls under the jurisdiction of another authority. European Consumer Centre, Finland The European Consumer Centre Finland specializes in providing information on consumer protection in the EU as well as advice and assistance with crossborder complaints. Money and debt adviser The Money and Debt Adviser is a free municipal service. Adviser aids overindebted people in debt settlements. Consumer Disputes Board The Board issues recommendations concerning disputes involving consumer and housing transactions The Finnish Consumers' Association Promotes the interests and rights of consumers. Securities Complaint Board The Securities Complaint Board offers consultative advice. Legal aid Legal aid is there to give individuals the possibility to obtain assistance for legal matters. Judicial system in Finland The judicial administration provides legal security. Legal security is a fundamental right of the people. Food control Municipal food control authorities carry out inspections of food premises, labelling and food hygiene.
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Consumer Agency, Haapaniemenkatu 4, Box 5, 00531 Helsinki, Finland Feedback