Contact the consumer advisor, 
if the problem can't be resolved otherwise

Consumer advisors give you guidance as well as help in mediating disputes.  Consumer advisory services are free of charge. You can contact the consumer advisor by phone or at their local offices. To facilitate the faster resolution of disputes, first try to negotiate with the seller.
 

National phone number for consumer advisory services: 071 873 1901 (in Finnish) or
071 873 1902 (in Swedish)   

Unfortunately we cannot guarantee service in English.

Advisors are on call at the national phone number during summertime 21.6. - 6.8. from 10:00 - 14:00 hrs on weekdays (normally from 9:00 - 15:00 hrs on weekdays). Cost of the call: local network charge / mobile network charge, also for time spent on hold.

The quickest way of getting an answer to your problem is to contact the advisory services by phone. If you prefer a personal contact, you can make an appointment with an advisor via the national phone number for consumer advisory services.
Consumer advisor offices 

 
The tasks consumer advisors

The consumer advisor

• assists consumers and mediates disputes between consumers and businesses
• provides consumers and businesses with information on consumer rights and responsibilities,
  including matters related to compensation for defects, agreements and making payments.
• Housing matters: gives counsel on problems related to housing and real estate transactions

Consumer advisors do not handle

• disputes between private individuals, such as selling/buying second-hand cars
• disputes between businesses
• disputes between a housing company and a tenant
• transactions related to shares or other securities
• matters related to national or municipal services
   

If disputes can't be resolved

If a dispute fails to get settled, the consumer advisor can assist in
filing a complaint with the Consumer Disputes Board.
The Consumer Disputes Board gives recommendations for resolving disputes