Consumer rights

Postal and telephone selling, TV selling and online shops are distance selling

Distance selling is trading in which the buyer and seller are not physically together at the same time. The sale and related marketing happen entirely by email, telephone or some other communications channel. Typical distance selling includes telephone selling, postal selling and online shops.

Distance selling has rules that differ compared to normal selling, for example the right to cancel the sale applies to the vast majority of products. The right of cancellation does not apply to all products subject to distance selling, so it is always worth reading the terms and conditions of sale carefully.

For further information
Order confirmation
Delay
Cancellation right
Cancellation and return

 

Howard - online shopping assistant

Related topics

Related links

  • www.econsumer.gov
Print
08/07/2011